At Blys, your safety and wellbeing is our priority

Safety and wellbeing are at the heart of everything we do at Blys. We’ve implemented a range of measures to foster trust, security, and peace of mind for everyone who uses our platform. Here’s how we’re creating a safe and supportive community for you.

Security
We’re committed to protecting and securing the information of our community.
Your data is secure At Blys, we ensure that passwords and payment methods are encrypted and protected with industry-standard security measures.
Secure payments We facilitate secure payments between government-funded programs, providers, and our community.
Blocking Take control of your experience with tools to block users for safe and secure interactions.

Verification
To ensure the safety of our community, all independent service providers must meet the following verification requirements before being approved to offer services on the Blys platform.
Before onboarding
Strict approval process Service providers on the Blys platform undergo a thorough application and verification process to ensure they meet our high standards before being approved to offer their services.
Police checks A verified Police Check is mandatory through our trusted partner, Checked Australia, and must be completed using the link provided by Blys.
Qualification checks Qualification documents of service providers are thoroughly reviewed by the Blys team.
Registered business details Service providers are required to provide their registered business details, including a valid ABN or Australian Business Number. If they don’t have one, Blys provides a link to easily register.
Public liability insurance checks It is mandatory for service providers to have Public Liability Insurance. If they don’t have coverage, Blys provides a link to register through our trusted insurance partner, Upcover.
Initial phone-screening The Blys team will contact service providers directly regarding the submission and verification of their required documents.
Follow-up session A follow-up session is conducted to assess service providers’ equipment, professionalism, and technique to ensure they meet Blys’ standards.
During
Client Rating & Review System Once a service provider joins the Blys platform, we use the in-app Client Rating & Review system to continuously monitor and ensure they maintain the highest level of service quality.
After
Customer support After a session with a service provider, clients can easily reach out to Blys Customer Support for any assistance or feedback, ensuring a seamless experience.

Insurance
Blys has partnered with Australian insurance partner upcover.

With upcover’s insurance cover for independent massage and beauty service providers, hairdressers and wellness professionals, providers using Blys can now protect themselves and their clients by purchasing both professional indemnity and public and product liability at one affordable combined price.
You’re covered Top rated insurer No extra cost
Blys insurance covers the provider for their liability to third parties or property damage whilst performing treatments Blys insurance is provided by Zurich – one of the most reputable and innovative brands globally. Included in the standard rate for every booking, no extra costs apply.

Ratings and reviews
Rated Excellent on Trustpilot Provider ratings and reviews Client testimonials
Blys is proud to be rated Excellent on Trustpilot, where you can explore authentic, unfiltered reviews from our clients. Their feedback reflects our commitment to exceptional service and customer satisfaction. Make informed decisions based on the ratings and feedback from Blys clients. Hear directly from Blys clients about their experiences with our services.

Privacy
Secure connections made easy Important information in one place Protecting your privacy
Blys ensures professional boundaries by allowing clients and service providers to connect, chat, and make calls without sharing personal information. All provider documents, from agreements to notes, along with transparent billing and invoices, are securely stored in one centralised location for easy access. We respect your confidentiality within Blys and only disclose information to others with your explicit written or verbal consent.

Support
Dedicated support team Our Support Team is here to assist you from the moment you get started with Blys and throughout your entire journey.
Incident reporting Easily report any incidents or complaints through hello@getblys.com or by calling +61 483 922 668, and our team will assist you promptly.

Policies
Code of Conduct We are dedicated to fostering a respectful and inclusive environment where everyone’s dignity and choices are valued. Our Code of Conduct outlines the standards of behavior expected from all members of the Blys community.
Privacy Policy Your privacy is a top priority for us. Read more about how we protect your information in our Privacy Policy .