Your safety and trust are the foundation of everything we do at Blys. Every independent service provider who joins our platform goes through a verification process, designed to protect our clients and uphold the integrity of our community. Here’s how providers are verified before they can offer their services through Blys.
Service providers on the Blys platform undergo a thorough application and verification process before being approved to offer their services on the platform. Every application is reviewed before a provider can accept bookings.
Safety is non-negotiable at Blys. That’s why every service provider must complete a verified Police Check through our trusted partner, Checked Australia, before they can activate their account. This step ensures that all providers meet the necessary legal and ethical standards to operate safely within our community.
Providers are required to submit their qualification documents for every treatment they wish to offer on the platform. Each document is reviewed by our team to confirm the provider holds the relevant qualifications for that treatment. Providers are responsible for meeting the professional standards and code of conduct of their own industry.
Operating on the Blys platform means being a legitimate business. All providers must supply their registered business details, including a valid Australian Business Number (ABN). For those who don’t yet have an ABN, we make the process easy by providing a direct link to register. This step ensures that every provider operates in compliance with Australian business regulations.
We believe in being prepared for the unexpected. That’s why all providers are required to have active Public Liability Insurance before offering services on Blys. For those without coverage, we’ve partnered with Upcover to provide a simple and accessible way to get insured. This requirement protects both our clients and providers, ensuring peace of mind for everyone involved.
Verification isn’t just about documents—it’s about building trust. That’s why our team personally contacts every provider during the verification process. This phone screening allows us to review their submissions, clarify any details, and explain how the platform works, including our policies and Code of Conduct.
To finalise the onboarding process, providers must complete a thorough ID verification. This includes submitting a government-issued ID, verifying their mobile number, and confirming their email address. These steps add an additional layer of security and authenticity to our platform.
Our commitment to quality doesn’t stop at onboarding. Once a provider joins the Blys platform, their performance is continuously monitored through our in-app Client Rating & Review system. Client feedback helps us identify concerns early. Providers who breach our platform policies or Code of Conduct may face temporary or permanent suspension from the platform, as we prioritise the safety of our clients above all else.
Staying compliant is crucial for all providers on our platform. We routinely review key compliance requirements such as police checks, insurance coverage, and ABNs to ensure they remain up to date. Providers who fail to meet these requirements risk having their accounts deactivated. This proactive approach helps us maintain a safe and trustworthy environment for our clients.
Safety and trust are non-negotiable at Blys. Reports of policy or Code of Conduct breaches are reviewed promptly. Depending on the severity of the issue, this could mean temporary suspension or permanent removal from the platform.
At Blys, we don’t just connect clients with providers, we’re here to support you every step of the way. After every session, clients can easily reach out to our dedicated Customer Support team for assistance or to provide feedback. Available 24/7 including via call or SMS, our support team is always ready to ensure your experience is seamless and stress-free.
We’re not just about connecting clients with service providers; we’re about building trust, delivering excellence, and ensuring every experience exceeds expectations. To achieve this, we’ve created a transparent and client-centric ratings and reviews system that keeps service quality at its absolute best.
Blys is proud to be rated 4.6 (Excellent) on Trustpilot (the highest rating in our category), where you can explore authentic, unfiltered reviews from our clients. Their feedback reflects our commitment to exceptional service and customer satisfaction.
We understand that choosing the right service provider is personal. That’s why we’ve made it easy for clients to make informed decisions by offering detailed ratings and reviews for every provider. With feedback from real Blys clients, you can confidently select a professional who meets your unique needs.
Blys has partnered with Australian insurance partner Upcover. With Upcover’s insurance cover for independent massage and beauty service providers, hairdressers and wellness professionals, providers using Blys can now protect themselves and their clients by purchasing both professional indemnity and public and product liability at one affordable combined price.
Blys’ insurance coverage protects providers for their liability to third parties or property damage while performing treatments. Whether it’s a minor accident or an unforeseen issue, this insurance safeguards both providers and clients, fostering a secure and reliable service environment.
Blys insurance is provided by Zurich – one of the most reputable and innovative brands globally. This partnership reflects our commitment to offering top-tier protection and peace of mind for everyone on our platform.
At Blys, we believe in transparency and fairness. That’s why the cost of insurance is included in the standard rate for every booking.Â
Exceptional support is the cornerstone of our commitment to the Blys community. Whether you need guidance, assistance, or simply a quick resolution to an issue, our dedicated team is here to help.
From your first interaction with Blys to every booking along the way, our support team is with you at every step of your journey. Have a question or need assistance? We’re available 24/7, ready to ensure your experience is smooth and stress-free.
If something doesn’t go as planned, we’re here to make it right. Both clients and service providers can report any incidents or complaints via email at hello@getblys.com or by calling us directly at +61 483 922 668. We handle every report promptly and with care.
Serious matters are escalated to our Trust & Safety team that consists of ex-police enforcement personnel who have strict SLAs around response times. Our Trust & Safety team works closely with Health Commissioners and Ombudsmen in each state, as well as local police forces, to ensure serious matters are handled with urgency and care if they arise.Â
Your privacy isn’t just important to us—it’s fundamental to the way we operate. At Blys, we’ve built systems and safeguards that prioritise confidentiality, ensuring that all client and provider interactions are secure, seamless, and respectful.
At Blys, professional boundaries matter. That’s why we’ve developed a secure communication system that allows clients and providers to connect, chat, and even make calls without the need to exchange personal information. Your details remain private, letting you focus on what truly matters—a smooth, professional service experience.
Organisation and accessibility are key to providing a great experience. That’s why all provider documents, agreements, and notes are stored securely in one centralised location. From transparent billing to easy-to-access invoices, we ensure that everything you need is at your fingertips.
We respect your confidentiality. Blys will never share your personal information with others unless we have your explicit written or verbal consent. Our commitment to privacy is unwavering, and we go the extra mile to safeguard your trust at every step.
We care about the safety of our providers and their clients. That’s why we’re careful when it comes to how everyone communicates on the Blys platform.
We may review, scan or analyse your messages on Blys, as we describe in our Privacy Policy. We do this for a number of reasons, including:
Communicating or paying outside of Blys can put you at risk, so one of the main reasons we analyse messages is to help protect against online fraud. That’s why it’s so important that you communicate only through the Blys chat feature.
By communicating and booking directly on Blys, you’ll have access to our secure payments platform, and 24/7 customer support.
Sometimes our system may block messages from being sent. We may also suggest or require texts to be removed from messages in certain circumstances, such as when our systems detect words or numbers that include contact information, references to other sites, external links or content that violates our Terms.
Your safety and Blys experience are important, but we value your privacy too. We never review, scan or analyse your messaging communications to send you third-party marketing messages. We don’t sell reviews or analyses of these communications.
Our policies serve as the foundation for a safe, respectful, and empowering experience for everyone in our community. From ensuring your privacy to setting standards for behavior, these guidelines are here to protect and support you—whether you’re booking a service or providing one.
We are dedicated to fostering a respectful and inclusive environment where everyone’s dignity and choices are valued. Our Code of Conduct outlines the standards of behavior expected from all members of the Blys community.
Your privacy is a top priority for us. Read more about how we protect your information in our Privacy Policy.
At Blys, we’re dedicated to creating a safe, secure, and trustworthy experience for everyone in our community. Your peace of mind matters to us, and we work tirelessly to protect your information and interactions.
We take your data protection seriously. All sensitive information is encrypted in transit with SSL, ensuring it’s securely transmitted every step of the way. To go even further, we use strong cryptographic hash algorithms to protect credentials, adding an extra layer of security for your peace of mind. This means your information is not only protected but handled with the utmost care, so you can focus on wellness without a second thought.
Trust is key when it comes to payments, and we’ve built our platform to reflect that. Blys facilitates secure transactions between government-funded programs, providers, and our community through PCI DSS-compliant third-party payment providers. This ensures your financial details are handled safely and reliably every time.
At Blys, trust and safety are at the heart of everything we do. From rigorous verification processes to secure payments, comprehensive insurance, and 24/7 support, every detail is designed to provide peace of mind. Whether you’re booking a wellness session or offering your services on our platform, you can rely on Blys to prioritise your security, privacy, and overall experience. Together, we’re building a safe and trusted community for clients and providers.