Have a question?

Visit our Help Center, or find the most frequently asked questions below.

Frequently Asked Questions

Are you currently accepting bookings?

Yes, you can make bookings across all states.

All professionals are fully qualified and follow strict hygiene guidelines before, during and after each treatment including sanitisation and to ensure the safety of clients and the wider community.

Bookings can be made 24/7 online from this page: https://book.getblys.com.au/

I heard you guys launched online / virtual sessions. How does that work?

We recently added online wellness services to help clients maintain their health & wellness regime whilst at home. You can book 1:1 private sessions with qualified professionals across yoga, pilates, PT, and mental wellness services including counselling and mindfulness. Visit this page for more info.

Can I re-book with the same therapists?

Absolutely! Our website and on-demand massage app makes it super easy to rebook your favourite therapists.

Simply go to your “Past Bookings”, find your favourite therapist, and rebook.

Some therapists get fully booked out fast, so if you loved a specific therapist and don’t want to miss out on another blissful experience, we recommend you to book your next treatment with your therapist while he/she is packing up after your treatment.

The Blys mobile app also allows you to add therapists to your “Favourites” list for quick access.

What times can I book a treatment?

Blys offers massages 7 days a week from 8 am to 11 pm, including public holidays. These hours refer to the first and last available appointment start times.

Can I get a rebate with my health fund?

Yes, you can – however we cannot guarantee it as it depends on your health fund + available practitioners.

If you’d like to claim health fund rebate for your treatment, please simply add your requirement in “Note for your therapist” when booking (e.g. BUPA, Medibank private, AHM…etc.), and we’ll do our best to match you with a practitioner with that fund.

How do I book?

You can book a home massage using our website or on-demand massage app. After booking your home massage, you get real-time updates about the location of your therapist.

I made a booking but I haven't received a confirmation yet.

Please get the Blys mobile app to check the progress of your booking or contact our team on hello@getblys.com.au

Get The Blys App

In the unlikely event that there are no available therapists in your area, we will get in touch with you as soon as possible to check whether you wanted to reschedule, or cancel. (Note: we don’t charge you unless your therapist is confirmed, so no stress about being out of pocket for a service you haven’t received).

blys contact

Prefer to speak to someone?

Contact our friendly staff on hello@getblys.com.au, or leave your message below and we’ll get back to you as soon as possible.

You may also call us on 1300 420 188.

(Please note that due to high volumes of enquiries, you may experience a longer than usual wait time. We thank you for your patience and understanding.)

    Please check your email spam/junk folder if you haven’t heard from us within 4 hours.