Trust & Safety

We take your data protection seriously. All sensitive information is encrypted in transit with SSL, ensuring it’s securely transmitted every step of the way. To go even further, we use strong cryptographic hash algorithms to protect credentials, adding an extra layer of security for your peace of mind. This means your information is not only protected but handled with the utmost care, so you can focus on wellness without a second thought.

Trust is key when it comes to payments, and we’ve built our platform to reflect that. Blys facilitates secure transactions between government-funded programs, providers, and our community through PCI DSS-compliant third-party payment providers. This ensures your financial details are handled safely and reliably every time.

Take control of your Blys experience with ease. Our platform gives you the power to block users, ensuring safe and secure interactions at all times. Whether you’re a client or a service provider, protecting your peace of mind is a priority for us.

Blys’ insurance coverage protects providers for their liability to third parties or property damage while performing treatments. Whether it’s a minor accident or an unforeseen issue, this insurance safeguards both providers and clients, fostering a secure and reliable service environment.

Blys insurance is provided by Zurich – one of the most reputable and innovative brands globally. This partnership reflects our commitment to offering top-tier protection and peace of mind for everyone on our platform.

At Blys, we believe in transparency and fairness. That’s why the cost of insurance is included in the standard rate for every booking. 

Blys is proud to be rated 4.7 (Excellent) on Trustpilot (the highest rating in our category), where you can explore authentic, unfiltered reviews from our clients. Their feedback reflects our commitment to exceptional service and customer satisfaction.

We understand that choosing the right service provider is personal. That’s why we’ve made it easy for clients to make informed decisions by offering detailed ratings and reviews for every provider. With feedback from real Blys clients, you can confidently select a professional who meets your unique needs.

Service providers on the Blys platform undergo a thorough application and verification process to ensure they meet our high standards before being approved to offer their services. Only 25% of sign ups are approved to join our network. This selective approach allows us to maintain the exceptional quality our clients expect and deserve.

Safety is non-negotiable at Blys. That’s why every service provider must complete a verified Police Check through our trusted partner, Checked Australia, before they can activate their account. This step ensures that all providers meet the necessary legal and ethical standards to operate safely within our community.

Professionalism is at the core of our service. To guarantee that, providers are required to submit their qualification documents for every treatment they wish to offer on the platform. Each document is carefully reviewed by our team to ensure it aligns with Blys’ rigorous professional standards. This way, we can confidently connect our clients with highly skilled and qualified providers.

Operating on the Blys platform means being a legitimate business. All providers must supply their registered business details, including a valid Australian Business Number (ABN). For those who don’t yet have an ABN, we make the process easy by providing a direct link to register. This step ensures that every provider operates in compliance with Australian business regulations.

We believe in being prepared for the unexpected. That’s why all providers are required to have active Public Liability Insurance before offering services on Blys. For those without coverage, we’ve partnered with Upcover to provide a simple and accessible way to get insured. This requirement protects both our clients and providers, ensuring peace of mind for everyone involved.

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Verification isn’t just about documents—it’s about building trust. That’s why our team personally contacts every provider during the verification process. This phone screening allows us to review their submissions, clarify any details, and ensure they are fully prepared to meet our high standards.

Before a provider is approved, we go a step further with a follow-up session. This hands-on evaluation allows us to assess their equipment, professionalism, and technique in a real-world context. This ensures that every provider not only meets but exceeds the expectations of our clients.

To finalise the onboarding process, providers must complete a thorough ID verification. This includes submitting a government-issued ID, verifying their mobile number, and confirming their email address. These steps add an additional layer of security and authenticity to our platform.

Our commitment to quality doesn’t stop at onboarding. Once a provider joins the Blys platform, their performance is continuously monitored through our in-app Client Rating & Review system. This feedback loop ensures that providers consistently deliver the high-quality services our clients expect. Providers who fail to maintain these standards may face temporary or permanent suspension from the platform, as we prioritize the satisfaction and safety of our clients above all else.

Staying compliant is crucial for all providers on our platform. We routinely review key compliance requirements such as police checks, insurance coverage, and ABNs to ensure they remain up to date. Providers who fail to meet these requirements risk having their accounts deactivated. This proactive approach helps us maintain a safe and trustworthy environment for our clients.

Service quality, reliability, and safety are non-negotiable at Blys. Providers who fall short of our benchmarks in these areas are swiftly addressed. Depending on the severity of the issue, this could mean temporary suspension or permanent removal from the platform. By holding providers to these high standards, we ensure that every client interaction is a positive and safe experience.

At Blys, we don’t just connect clients with providers, we’re here to support you every step of the way. After every session, clients can easily reach out to our dedicated Customer Support team for assistance or to provide feedback. Available 24/7 including via SMS, our support team is always ready to ensure your experience is seamless and stress-free.

At Blys, professional boundaries matter. That’s why we’ve developed a secure communication system that allows clients and providers to connect, chat, and even make calls without the need to exchange personal information. Your details remain private, letting you focus on what truly matters—a smooth, professional service experience.

Organisation and accessibility are key to providing a great experience. That’s why all provider documents, agreements, and notes are stored securely in one centralised location. From transparent billing to easy-to-access invoices, we ensure that everything you need is at your fingertips.

We respect your confidentiality. Blys will never share your personal information with others unless we have your explicit written or verbal consent. Our commitment to privacy is unwavering, and we go the extra mile to safeguard your trust at every step.

From your first interaction with Blys to every booking along the way, our support team is with you at every step of your journey. Have a question or need assistance? We’re available 24/7, ready to ensure your experience is smooth and stress-free.

If something doesn’t go as planned, we’re here to make it right. Both clients and service providers can report any incidents or complaints via email at hello@getblys.com or by calling us directly at +61 483 922 668. We handle every report promptly and with care.

Serious matters are escalated to our Trust & Safety team that consists of ex-police enforcement personnel who have strict SLAs around response times. Our Trust & Safety team works closely with Health Commissioners and Ombudsmen in each state, as well as local police forces, to ensure serious matters are handled with urgency and care if they arise. 

We are dedicated to fostering a respectful and inclusive environment where everyone’s dignity and choices are valued. Our Code of Conduct outlines the standards of behavior expected from all members of the Blys community.

Your privacy is a top priority for us. Read more about how we protect your information in our Privacy Policy.