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frequently asked questions below.
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Frequently Asked Questions
How does Blys work?
Blys is the fastest, easiest and safest way to book massage and other
wellness services in Australia & New Zealand.
Blys delivers the best-qualified wellness professionals to your doorstep – by connecting you to a
qualified & trusted service provider.
No phone calls, no cash payments, no stress about finding the right service provider or making the
journey to the clinic and back. You simply go online and let us know what type of treatment you want and where &
when – and we will have one of our qualified & trained Blys professionals knocking on your door in no time with
everything you need for an hour of bliss.
Some of our customers describe us as ‘Uber for Massages’ or ‘Uber of
Wellness’.
Which areas do
you serve?
Blys is available Australia-wide in all capital cities including Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Hobart – as well as
other areas such as Gold Coast, Sunshine Coast and Byron Bay in QLD, Newcastle, Central Coast and Wollongong in NSW,
Geelong and Mornington Peninsula in VIC – and more recently across the pond in New Zealand!
Check available service providers in your local area and
book from here: https://providers.getblys.com.au/
Can I check the service
provider's profile before booking?
Yes. There are a few ways to do that;
You can view all available service providers in your area and book your preferred
practitioner from their profile page.
You may also do this on the Blys app, kindly click on this link
to find out how.
Rest assured, all professionals in our network are qualified and offer the same level of
service excellence – so when you book your at-home wellness service Blys, you’re guaranteed to get the same 5-star
treatment with every practitioner.
What times can I book a
treatment?
Sessions start from 6 am to 11 pm, 7 days a week, 365 days a year – including public
holidays. These hours refer to the first and last available appointment start
times.
What types of services
can I book through Blys?
You can book in-home massage, beauty and wellness treatments, 7 days a week, 6am to 11pm.
There are over 100 treatments to choose from. Click here to view our full
menu.
You can also buy gift vouchers which can be used to book any
treatment of choice.
How do I book?
Bookings are
made in a few simple steps online on our website or Blys mobile app using your Apple or Android devices where you can customise your treatment and pay securely for your session.
Once the booking is confirmed (accepted by a service provider), payment will be automatically
processed. Your card/ account is not charged until your booking is confirmed. We only put an authorisation request
for the total amount on your card, just to make sure you have sufficient funds for your booking. If for whatever
reason you end up cancelling, those funds would just be released immediately without leaving your bank.
Kindly click on this link for more
information on how to book.
How
much do you charge? What are the rates?
Kindly click on this link
to find out the base charges and rates of services you can book through Blys.
In order to ensure we always have the best therapists available for you whenever and wherever you want, we charge a
little extra for hotel & service apartment bookings, during peak times and public holidays when the demand for the
service providers is at its highest. Please see below for prices for our preferred location and date & time.
-
Hotels & serviced apartments: +$30 per practitioner
-
Public Holidays: +10% per practitioner
-
Peak Hour:
-
After hours (between 7pm – 8am): +$20 per practitioner
-
Weekends: +$10 per practitioner
-
What is your Cancellation Policy?
Please note
that you are not charged for a pending booking request until it is accepted and confirmed by a provider.
You may reschedule or cancel pending booking requests at any time without penalty.
Confirmed bookings are requests that a provider has accepted.
- The booking payment is charged when a booking is confirmed.
- Confirmed bookings cannot be rescheduled; you must cancel the confirmed booking (fees may apply, see
below) and create a new booking to change the time or date.
Kindly got to this link for more information about our cancellation policy: Client
Cancellation Policy
Can I get a rebate with my health
fund?
Yes, you can – however we cannot guarantee it as it depends on your health fund + available
providers.
If you’d like to claim health fund rebate for your treatment, please simply add your requirement in “Note for your
therapist” when booking (e.g. BUPA, Medibank private, AHM…etc.), and we’ll do our best to match you with a provider
with that fund.
You can also go to this link
for more information.
I made a booking but I haven't received a
confirmation yet.
Please get the Blys mobile app
to check the progress of your booking or contact our team on hello@getblys.com.au
In the unlikely event that there are no available service providers in your area, we will get in touch with you as soon
as possible to check whether you wanted to reschedule, or cancel. Alternatively, please feel free to modify
your booking online. (Note: we don’t charge you unless your therapist is confirmed, so no stress about being out
of pocket for a service you haven’t received).
How do I cancel
or change my booking?
Should you wish to change your booking, you may do so either from
the mobile app or web app – fees may apply. See How
do I modify / update my booking?
We understand that plans can change. Depending on the progress of the booking, different options are available.
See also Blys
Cancellation Policy for more information.
Get Blys Pty Ltd
Address: Level 21, 60 Margaret St, Sydney NSW 2000, Australia
Phone Number: +61 483 922 668
Email: hello@getblys.com
Prefer to speak to someone?
Our friendly customer service team is available 24 hours from Monday to Friday, and from 8 AM to 8 PM (AET) on weekends, including public holidays.
Kindly send us an email on hello@getblys.com, or call us on +61 483 922 668
Please check your email spam/junk folder if you haven’t heard from us within 24 hours.
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