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Visit our Help Center, or find the most frequently asked questions below.

 

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Frequently Asked Questions

How does Blys work?

Blys is the fastest, easiest and safest way to book massage and other wellness services in Australia & New Zealand.

Blys delivers the best-qualified wellness professionals to your doorstep – by connecting you to a qualified & trusted service provider.

No phone calls, no cash payments, no stress about finding the right service provider or making the journey to the clinic and back. You simply go online and let us know what type of treatment you want and where & when – and we will have one of our qualified & trained Blys professionals knocking on your door in no time with everything you need for an hour of bliss.

Some of our customers describe us as ‘Uber for Massages’ or ‘Uber of Wellness’.

Which areas do you serve?

Blys is available Australia-wide in all capital cities including SydneyMelbourneBrisbaneAdelaidePerthCanberraHobart – as well as other areas such as Gold Coast, Sunshine Coast and Byron Bay in QLD, Newcastle, Central Coast and Wollongong in NSW, Geelong and Mornington Peninsula in VIC – and more recently across the pond in New Zealand!

Check available service providers in your local area and book from here: https://providers.getblys.com.au/

Can I check the service provider's profile before booking?

Yes. There are a few ways to do that;

You can view all available service providers in your area and book your preferred practitioner from their profile page.

You may also do this on the Blys app, kindly click on this link to find out how.

Rest assured, all professionals in our network are qualified and offer the same level of service excellence – so when you book your at-home wellness service Blys, you’re guaranteed to get the same 5-star treatment with every practitioner.

What times can I book a treatment?

Sessions start from 6 am to 11 pm, 7 days a week, 365 days a year – including public holidays. These hours refer to the first and last available appointment start times.

What types of services can I book through Blys?

You can book in-home massage, beauty and wellness treatments, 7 days a week, 6am to 11pm.

There are over 100 treatments to choose from. Click here to view our full menu.

You can also buy gift vouchers which can be used to book any treatment of choice.

How do I book?

Bookings are made in a few simple steps online on our website or Blys mobile app using your Apple or Android devices where you can customise your treatment and pay securely for your session.

Once the booking is confirmed (accepted by a service provider), payment will be automatically processed. Your card/ account is not charged until your booking is confirmed. We only put an authorisation request for the total amount on your card, just to make sure you have sufficient funds for your booking. If for whatever reason you end up cancelling, those funds would just be released immediately without leaving your bank.

Kindly click on this link for more information on how to book.

How much do you charge? What are the rates?

Kindly click on this link to find out the base charges and rates of services you can book through Blys.

In order to ensure we always have the best therapists available for you whenever and wherever you want, we charge a little extra for hotel & service apartment bookings, during peak times and public holidays when the demand for the service providers is at its highest. Please see below for prices for our preferred location and date & time.

  • Hotels & serviced apartments: +$30 per practitioner

  • Public Holidays: +10% per practitioner

  • Peak Hour:

    • After hours (between 7pm – 8am): +$20 per practitioner

    • Weekends: +$10 per practitioner

What is your Cancellation Policy?

Please note that you are not charged for a pending booking request until it is accepted and confirmed by a provider.

You may reschedule or cancel pending booking requests at any time without penalty.

Confirmed bookings are requests that a provider has accepted.

  • The booking payment is charged when a booking is confirmed.
  • Confirmed bookings cannot be rescheduled; you must cancel the confirmed booking (fees may apply, see below) and create a new booking to change the time or date.

Kindly got to this link for more information about our cancellation policy: Client Cancellation Policy

Can I get a rebate with my health fund?

Yes, you can – however we cannot guarantee it as it depends on your health fund + available providers.

If you’d like to claim health fund rebate for your treatment, please simply add your requirement in “Note for your therapist” when booking (e.g. BUPA, Medibank private, AHM…etc.), and we’ll do our best to match you with a provider with that fund.

You can also go to this link for more information.

I made a booking but I haven't received a confirmation yet.

Please get the Blys mobile app to check the progress of your booking or contact our team on hello@getblys.com.au

Get The Blys App

In the unlikely event that there are no available service providers in your area, we will get in touch with you as soon as possible to check whether you wanted to reschedule, or cancel. Alternatively, please feel free to modify your booking online. (Note: we don’t charge you unless your therapist is confirmed, so no stress about being out of pocket for a service you haven’t received).

How do I cancel or change my booking?

Should you wish to change your booking, you may do so either from the mobile app or web app – fees may apply. See How do I modify / update my booking?

We understand that plans can change. Depending on the progress of the booking, different options are available.

See also Blys Cancellation Policy for more information.

blys contact

Prefer to speak to someone?

Our friendly customer service team is available between 8 AM to 9 PM (AEDT), Mondays to Sundays, 365 days a year – including public holidays.

Kindly send us an email on hello@getblys.com.au, or leave your message below and we’ll get back to you as soon as possible.

For urgent matters, you may also call us on 1300 420 188.

(Please note that due to high volumes of enquiries, you may experience a longer than usual wait time. We thank you for your patience and understanding.)




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