Introducing_ Blys Therapist App

DOWNLOADING THE APP

The Blys Therapist App can be downloaded from these links below.

iPhone: Blys Therapist App for iPhone

Android: Bys Therapist App for Android

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IMPORTANT:

We no longer use the GetSwift app.

If you’re an existing Blys therapist, you need to download the new Blys Therapist app in order to receive bookings from Blys.

SIGNING UP / LOGGING IN

If you’ve already been approved as a Blys therapist, you can simply log in to the Blys Therapist app.

  • If you’re having issues logging in to the Blys Therapist app, simply ‘Reset Password’ in the app
  • If you’re having issues with your email, simply ‘Sign up’ from scratch in the app and we’ll set you up

Our Operations team is on-call to help you onboard the Blys therapist app.

Blys massage therapist app - login

Otherwise, if you’re not a Blys therapist yet, you can sign up in the app by filling out the sign up form, and someone from our team will get in touch with you to follow up on your account.

Blys massage therapist app - sign up page

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When you log in, make sure you tap ‘Allow’ to give the app the permissions it needs to be able to send you booking requests:

blys therapist app - allow notifications

blys therapist app - allow location access

GOING ONLINE

You need to be ONLINE in your app to be able to receive & accept booking requests.

Blys has bookings all throughout the week – so whenever you’re ready and available to accept booking requests, open the app, go to your Account section, and tap to go Online.

We strongly recommend that you always stay Online (even if you’re not available today), so that you’ll get notified about jobs that are booked in advance.

 

Blys massage therapist app - account page - going online

ACCEPTING BOOKING REQUESTS

Once online, you’ll automatically begin to receive booking requests in your area via the Blys therapist app.

Blys massage therapist app - new offers

 

Simply go into your app to check out the job details, and tap ‘Accept’ if the job fits into your schedule.

Blys massage therapist app - booking item page - step 1

 

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Once you tap ‘Accept’, the app will prompt you to confirm your time of arrival – which will be automatically sent to the client via our platform.

Blys massage therapist app - accept - step 3

 

Your arrival time can be anytime between the earliest & the latest start time as indicated by the client. (e.g. – Wednesday, July 27 @ 1:00pm – 4:00pm)

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All your confirmed bookings will be listed in the ‘UPCOMING’ section of your app.

NAVIGATION

You can use the address link provided in the Blys Therapist app to find out about the distance to the booking, the estimated driving time and the directions.

You can also find the location notes – such as location type and parking instructions – just below the address link.

Blys massage therapist app - booking item page - address link

 

Once you’re ready to head to your appointment, simply tap the ‘On My Way’ button in your app which will notify the client that you’re on your way.

Please remember to arrive 10-15min before the booking start time to give yourself ample time to set up.

Blys massage therapist app - booking item page - on way cta

CONTACTING THE CLIENT

If you require clarification on client’s address or parking/door number, or if you’re running a few minutes late to your appointment, you can contact the client directly from your app by tapping the Contact Client button.

Blys massage therapist app - booking item page - contact client cta

 

We strive to offer Blys users a seamless and streamlined experience, so please minimise the back-and-forth with the client as much as possible.

COMPLETING THE JOB

As a last step, jump back into your app as soon as you finish, and tap ‘Complete’ to finalise the booking. Note that tapping the ‘Complete’ button also processes your payment, so to avoid delays in payments, make sure you tap ‘Complete’ immediately after your appointment.

Blys massage therapist app - booking item page - complete cta

 

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EXTENDING THE SESSION

It’s a common occurrence for Blys customers to ask our therapists to extend their session duration. (we can’t blame them, they’re getting the best massage they’ve ever had!)

The Blys Therapist app also allows you to extend the session.

Simply tap the ‘Extend’ button before you complete the job, and select the amount that was added to the session and confirm. This will automatically update the booking details and add the extra charge to the client’s card and to your account.

Blys massage therapist app - booking item page - extend cta

Blys massage therapist app - extend - step 2

Blys massage therapist app - extend - step 1

REBOOKING REQUESTS

When a client rebooks you, you’ll immediately see those rebooking requests at the top of new job offers.

Blys massage therapist app - new offers - rebooking request

Rebooking requests are exclusively available for you. However, if you’re not available, the app will automatically check for available therapists after 1 hour, to see if we can still accomodate the client’s request.

To recap; Blys clients can easily rebook the same therapist from our app or website, by selecting the Rebook option when booking. In case you need to explain to the client how to rebook you, see this blog post about How To Rebook Your Favourite Therapist for details.

Additionally, being rebooked is an acknowledgement of the level of service you’ve provided – so, thank you for being awesome! 🙂

JOB HISTORY & EARNINGS

You can see all your past jobs in the ‘Archive’ section of your app.

Blys massage therapist app - archive

The jobs are ranked from the most recent to the oldest. We will soon be grouping your past jobs by week, and show your Total Earnings for each week to give you full access to your earnings every week.

NOTE: Blys Therapist App only has historical data from June 2017 onwards. Jobs you have completed prior to June 2017 will not be shown in the app.

RATINGS & REVIEWS

To maintain the HIGHEST level of service quality, Blys collects feedback from clients for the service they received (a rating from 1 to 5).

You can find your rating in the Account section of your app, calculated based on the average of last 10 ratings you received.

We will soon be including the client reviews in the Blys Therapist app (it’s rating only at this stage), and will also add the functionality to allow therapist to rate clients (it’s a two way street at the end)

UPDATING YOUR DETAILS

You can update your personal details (such as your password, contact details, qualifications) from the Blys Therapist app from the Account section.

Blys massage therapist app - account page - edit profile

 

If you need to update other details such as your bank account or ABN, simply contact us and our team will update those details for you.

CONTACTING BLYS

If you have any questions about your booking or your app, or simply need some help, our team is only a few taps away.

You can call, text or email us directly from your app any day, any time. We’re here to help 🙂

Blys massage therapist app - account page - help

HAVE MORE QUESTIONS?

Please check our Therapist Guidelines page for more details on how Blys works, or call our team on 1300 420 188.