January started the year with more Gift Card choices, easier access to support, better control over future bookings and a collection of practical improvements for pros.
Here’s what changed on Blys.
For Clients
More ways to personalise a Gift Card
Buying self-care for someone else became a little more personal in January.
Clients received more Gift Card design options, including a new Valentine’s Day design ahead of the February occasion. The wider selection made it easier to choose a look that suited the recipient and moment.
We also added validation for the recipient’s email address before purchase. This catches common formatting mistakes early and helps prevent a Gift Card from being sent to the wrong or incomplete address.
More designs and an extra check before your Gift Card is sent.
Live chat is easier to find
Support should be close at hand when you need it.
Live chat became easier to access across the Blys apps and Help Centre, with an updated mobile experience designed to make starting and continuing a support conversation smoother.
The change reduced the amount of searching needed to reach help and made chat a more consistent part of the Blys experience.
Update the payment method for future bookings
Plans and payment details can change, especially when bookings are scheduled in advance.
Clients can now update the payment method used for future bookings without cancelling the booking and starting again. This is particularly useful for upcoming and recurring bookings where the original card is no longer the preferred option.
Clearer recurring booking confirmations
Recurring bookings involve more than one date, so a small change can affect several future bookings.
January introduced clearer confirmation steps when updating a recurring booking. The extra prompt helps clients understand what will change before confirming, reducing the chance of accidental updates across the series.
A smoother tipping experience
We refined the experience for adding or updating a tip after a completed booking.
The update made the tipping flow clearer and easier to complete, while addressing points of confusion that could appear when changing the tip amount.
For Providers
Clearer guidance for Make an Offer
Make an Offer gives pros more flexibility when considering a booking.
A new information prompt now explains how the feature works when a pro encounters it on the web. It can be dismissed permanently once the feature is understood, so the guidance is useful without becoming repetitive.
Custom offer amounts can also include decimal values, giving pros more precision when entering a preferred payout.
Fairer weekend surcharges for multi-client bookings
Weekend and peak-period surcharge calculations were updated to work per client rather than per provider.
This produces a more consistent result for multi-client bookings and better reflects the number of people receiving a service. The improvement came from feedback shared by a pro on Blys.
Clearer replies to client reviews
When a pro replies to feedback, the response now sits more clearly with the client review it belongs to.
This makes review conversations easier to follow and helps visitors understand the context behind each reply.
For Clients and Providers
Better privacy protection in reviews
Reviews are valuable when they focus on the booking experience, but they should not expose personal contact information.
Blys now checks client reviews and provider replies for private contact details such as phone numbers and email addresses. This helps keep conversations connected to the platform and protects the privacy of everyone involved.
More reliable office and event booking communication
Pending corporate and event bookings now benefit from automated text notifications, helping time-sensitive opportunities reach the right people sooner.
Address handling was also improved for office and event bookings to reduce incorrect automatic cancellations caused by location validation.
More improvements are on the way
January’s updates focused on small changes with practical impact: fewer dead ends, clearer choices and more control throughout the booking journey.
Keep an eye out for the next monthly update to see what’s new.
